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Note to Customer
Please be advised that custom parts are non-returnable.
We purchased a faucet approximately five years ago in 2020. We attempted to take our aerator out to soak it (we have hard water) and we broke it. I reached out to the company through their website and I had a response within 24 hours. Originally this was an Amazon order. They were able to pull up my order, confirm what aerator I needed and set me up for success. I purchased additional aerators through the company and they were to me within 10 days. I was happily surprised by this entire transaction. Thank you very much!
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